Tentang Perusahaan
Sektor Perusahaan: Tech / Software
Website: https://www.gotocompany.com/
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoPay brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
Ukuran Perusahaan: 5001+ Karyawan
Kategori Pekerjaan: Marketing Business Development
Jenjang Karir: Menengah - Senior
Deskripsi Lowongan
About The Role
You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.
What You Will Do
- Develop and implement procedures for effective sales support administration;
- Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;
- Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;
- Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;
- Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry
- Able to understand KYC follow up reasons based on FAQ and able to know when to escalate
- Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;
- Assist in the development and implementation of sales policies and practices that drive sales effectiveness.
What You Will Need
- Bachelor's degree in Business Administration, Marketing, or a related field;
- Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;
- Strong customer/merchant partner focus and project management skills preferred;
- Has data reporting skills, preferred both Bahasa Indonesia and English;
- Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;
- Detail and deadline oriented;
- Strong stakeholder management and cross-functional collaboration;
- Able to adapt in a fast-changed environment.
About The Team
This position will be based in Makassar and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.